During my time moving into Rio Paradiso Connor was able to turn what would normally be a hassle into one of the most seamless... stress free experiences I could have!Read More about My incredible move in experience
By: Nicholas Myers Verified Resident
Hi Nicholas!
Thank you for the great review! It warms our hearts to see such nice comments about our team! We'll be sure to pass the kind words on to Connor!
Thanks again, Rio Paradiso
The management staff was so helpful throughout the entire process. They did not hesitate to answer any questions I had and... make this whole process seamless.
Thank you!!! Read More about Great Service!
By: Brianna Sanchez Verified Resident
Hi Brianna,
It's a pleasure to see your high rating of our community. Reviews like yours let us know we are doing a good job, and we will be sure to continue to do so!
Thanks so much,
The team at Rio Paradiso
Iv had more than 10 complaints. And not even half of them have been resolved. 1st E building elevator is always dirty and... disgusting the same trash that’s been in has been there for weeks! The 4th floor on E building is always disgusting as well never cleaned dogs and cat pee all over the floor getting in and out elevator not sure why it’s always dirty or what I pay for if it can not be cleaned on a daily or even twice a week.. the park garage in E building is always dirty as well the same cockroach has been sitting by the trash can since I moved in not sure why no one has cleaned it up and I know people change the trash so they not cleaning around the trash cans? My parking spot has a puddle of water making my air pressure in my tire low that’s what my car guy said and told me. Pool by E building is always dirty ls I pay for parking and don’t feel safe without the gates working so it’s basically free access I feel like a lot of stuff isn’t really worth paying for not sure when you guys are gonna get it all fixed please ad thank youRead More about Needs to be reviewed
By: Journey James Verified Resident
Hi Journey,
We would love it if you got in touch! We’re grateful that you chose to call our community home, and we want to honor that decision by giving you the absolute best experience we possibly can. If you wouldn’t mind giving us a call at (480) 867-6478, we promise to do everything in our power to address your concerns!
Hope to hear from you soon,
The team at Rio Paradiso
The staff and very nice and friendly and always willing to help . It’s a great place to live as well easy access to everything....Read More about Rio Paradiso
By: Anonymous Verified Resident
Hi!
What a generous rating, thank you! We never take a 5-star rating for granted, because it means that a resident has gone out of their way to express their gratitude, and in return we want to show you how much gratitude we have for you. Please don’t hesitate to reach out if there’s anything we can do to make your experience even better!
Hope to see you around!
The team at Rio Paradiso
If you want to have working amenities and people who care to about the upkeep of the building, DO NOT LIVE HERE. Elevator... always broken, Gym equipment constantly broken, electricity is going out all the time, and we have had a ticket on our microwave for 3 years and have yet to get a repair or new one. Maintenance is a joke here, and the company doesn't care to improve it. Read More about Terrible MAintenance
By: Anonymous Verified Resident
Hi,
We’re saddened to learn that you’re having anything less than an excellent experience here, and we would like to do anything we can to help. Please give us a call in the office at 480-867-6478 whenever you have a chance so that we can discuss your concerns and potential solutions in greater detail!
Hope to hear from you soon,
The team at Rio Paradiso
I was so excited to finally move into this community & get settled in. Unfortunately that was quickly ruined due to the lack... of cleanliness within the community especially the elevators. Move in day for me was disappointing considering i live on the fourth floor, the elevator was key. Making the first round, i was really hoping the elevator would be clean but no it was filthy & not only that put their was urine all over from someones dog. That alone had me considering breaking my lease. But not being really familiar i was willing to give them a chance to do what i think should be a weekly duty (cleaning the elevators). But no it’s been a week & no changes. Ive already made THREE calls to the office & they said it’d be taken care of. Each time , theres has been no action. Is this even sanitary? Everyone in this community including pets use the elevator , why isn’t it cleaned? its quite embarrassing & id hate to have my guests to step foot in there. this is by far my biggest complaint. something so simple that cant get done. ive asked a former resident if this is a normal thing & sadly they say yes & it is a reason they’re are moving out.Read More about Move in review
By: Destini Garcia Verified Resident
Hi Destini,
We appreciate any and all feedback and we’re more than willing to do what we can to improve your experience! It sounds like your main concern is the cleanliness of the elevators. We have made it a focus of our maintenance team to keep the elevators clean but as was your experience, incidents do occur. If you wouldn’t mind giving us a call at (602) 685-9000, we would very much like to hear from you, your voice matters and we’re eager to hear more from you and see how we can improve!
Please get in touch,
The team at Rio Paradiso
I left my keys in my apartment and my roommate left and locked the door and I wasn’t able to get in. I called maintenance... for help because they have spare keys to let themselves in even when we aren’t there but yet they couldn’t come help me get back in. I find this very strange and very annoying Read More about Help
By: ADAM LILLY Verified Resident
Hi Adam,
We are certainly sorry to hear about your experience. Forgetting your keys can be very frustrating and annoying. Unfortunately, we are unable to assist with lost key situations after office hours due to not being able to verify whether or not an individual is a leaseholder at said apartment. This is a policy our company employs to protect our residents from unauthorized individuals gaining access to their apartment. Of course, if you are locked out while we are in the office, we are more than happy to help. Or if your lock itself is not functioning, we will always send out someone from our maintenance team at anytime to get the issue resolved and you back in your apartment. Please feel free to reach out to our office if you would like to discuss further or if there is anything we can do to help!
Thank You,
The Team at Rio Paradiso
The apartment complex is well maintained, the staff is friendly and always willing to help and discuss any concerns you may... have. Merced is an awesome manager, his staff Rena, Nichole, Kenneth and Simone are always welcoming and enjoy speaking about any concerns you may have. I definitely recommend coming in the office and introducing yourself, they are overall amazing people! Aside from having good customer service, the maintenance always will find the opportunity to attend to every maintenance request as soon as possible. I know they can have a busy schedule but they definitely do the best and try to finish each task in a timely manner! Also I love the pool, the community really thrives at the pool and have made life long friends by just meeting people at the pool. The community is really welcoming and great for every age or family. The pool is a peaceful place to work and focus on any work that you have or want a great place to just get away and take time to relax. This is a pet friendly community so plenty of pet owners if you have one. I also love the location, it’s next to the Tran and you can take it downtown Tempe if you don’t prefer to drive! Highly would tell other people to move to Rio!!Read More about Great Value
By: Kendrick Johnson Verified Resident
Hi Kendrick,
Thank you so much for the detailed and thoughtful review! We're so happy to hear you love the pool and have made friends there! That's amazing! We appreciate the shoutout to the team as well!
Many thanks!
Merced, Rena, Nichole, Kenneth, and Simone
Rio has an infrastructure problem - the place is falling apart. My individual apartment is fine, but the buildings proper... have a host of problems (elevators scream and shake, car gates work intermittently, the stairs in bldg c are rusted orange and buckling, and the gym has lost AC, doors, bathrooms, and equipment at various points).
The staff have always been great to us personally - and rush to fix things when they can. I do not believe that this is a case of negligence, but of being overwhelmed by the sheer amount of problems that crop up in a decaying building.
But my main reason for this review is that our mailbox lock is broken. We have not been able to receive USPS mail since June 2022. For some of us who receive medicine through the mail, this is a serious problem that the apartment management does not seem able to address. I do not understand the delay and while I do appreciate that life complicates things and causes delays, nearly three months without mail delivery is ridiculous. The rent is too high per month for a place where you cannot have mail delivered.Read More about 8 Month Review
By: Aaron Kushner Verified Resident
Hi Aaron,
We thank you very much for taking the time to write this review, and we would like to address your concerns because we share and sympathize with them. Our buildings, like all buildings, require up keep in order to maintain. We have partnered with a new elevator vendor in the last year in order to address elevator issues more efficiently. The vehicle gates were recently repaired and require up keep due to their age. The stair cases and fitness center issues are a result of high usage and age. However repairs are addressed as soon as possible. The mail boxes were broken into and damaged several months ago. The repairs required the post office to repair them however the post office refused to repair the mailboxes until we upgraded/replaced the mailboxes. We had to find a new vendor and schedule the work. The mailboxes are now repaired and residents are receiving mail again. Unfortunately this process took longer than anticipated but the office had no alternate options since mail delivery and mail box locks are managed by USPS only. We would like to sincerely apologize for any inconvenience caused by this, and we sympathize with your frustration. We want to do anything we can to improve your experience here, and so if there's anything you need please let us know, we're eager to help.
Have a wonderful day,
The team at Rio Paradiso
Have submitted maintenance requests about flooding that was happening from upstairs apartment, that caused water damage... in our apartment and the closet outdoor was flooded damaging our items in there, as well as causing damage to the door outside. Never heard back from maintenance or the front office. An additional flooding happened in the hallway from a sprinkler and water got into our apartment, causing water damage inside to several doors and caused mold inside. Never head back from maintenance or front office. And lastly had put in a ticket about our washer and dryer needing to be fixed. Never heard back from anyone.. but yet, despite never hearing back about any of these issues, you guys will put a notice on our door about a small box and a small dolly on our porch. Wow. Great job Rio Paradiso, way to have your priorities in order.. So many issues going on around here and your worried about a small box and a dolly ? Unbelievable. Read More about Priorities are wrong
By: Miranda Wright Verified Resident
Hi Miranda,
Thank you for submitting your concerns to us. We understand how frustrating these things can be and we want to make sure we improve and get your issues resolved. After researching your work orders, I see you placed a work order for a leak on July 20th and it was completed on the same day. Your water leak was submitted on July 11th and completed the next day on July 12th. And as for your washer making a loud noise, I see it was submitted on July 2nd and completed on August 8th, which is I understand is a longer time to wait, however our maintenance team was backed up with emergency work orders at that time, such as AC units not cooling the apartments so we do apologize about that. Our maintenance and leasing office team does not typically call residents once the work orders are complete because we send email notices once it's been done. We apologize that no one personally reached out to you and we will be sure to do so in the future. The patio notice was sent to residents who are not complying with our patio approval policy to ensure the property is upkept. Again, we do apologize about any inconvenience this may have caused.
Sincerely,
The team at Rio Paradiso
Staff is great to work with until there are misunderstandings and miscommunications, it’s hard to work with one person all... the way through completion due to work volume and no one is ever on the same page or has the same answers to questions. Parking is great, the pool is amazing, I love the grills here. Location is awesome. However, my little home is falling apart. I’ve only been here one month. The paint is bubbling up off the walls and coming apart, retaining moisture in the walls I’m concerned for future mold, the washer is not washing and the dryer is making a loud screeching noise. The dishwasher is leaking and the garbage disposal is spitting up. The ac went out but due to that being an emergency in the summer they fixed that within 17 hours. It’s been a week or more and I still haven’t heard back about any of the other work orders I put in for the other appliances. Help. Read More about First Month In
By: Abigail Flores Verified Resident
Hi Abigail,
We sincerely apologize for any inconvenience you've suffered while waiting for these maintenance requests to be completed, and we hope you can forgive us for our response time. Our maintenance staff has recently been short-handed but we still endeavor to meet all our resident's expectations when it comes to repairs. We thank you for cooperating with us to get these matters resolved, and if any of these issues are ongoing after the repairs that have been made, please let us know!
Sincerely,
The team at Rio Paradiso
I have been a resident for about six months now and the only positive thing to say about this community is its location.... Management is hard to get in contact with or get a response to an inquiry from. Maintenance is SEVERELY lacking. I have had multiple issues that I have had to wait 5+ days for only for someone to come in and tell me that they didn’t have work orders for half of the things. I have had work orders that were never followed up on or completed even after multiple attempts to contact the office. Things in the apartments like windows, air conditioning, and insulation are extremely subpar for a place that displays themselves as a “luxury “ apartment. I have had issues with something almost every month that shouldn’t have been an issue and turned into something bigger because of poor management. I have had much better experiences with plenty of other companies/complex’s. 0/10 recommend. Read More about Lackluster
By: Ashley Platt Verified Resident
Hi Ashley,
We appreciate this feedback and we're saddened to read it. The unfortunate reality of the current labor shortage is that it forces us to fight an uphill battle to prioritize and provide service in the timeframe we would like, however we're dedicated to making this right. If you have any ongoing issues, please contact the office at your earliest convenience and we promise to address them in a timely manner.
Hope to hear from you soon,
Rio Paradiso
I moved into Rio Paradiso 4 weeks ago from today. The day I moved in, there were issues with my apartment including a hole... in the wall, mailbox key not working, storage closet key not working, light bulbs out, and broken blinds. I reported these issues to the leasing office the same day I moved in. It has now been 1 month and these issues are still not fixed. I called cooperate last Friday because I was making no progress with reminding the leasing office of these issues every week. Weidner's Arizona corporate office said the manager was out but I would receive a call back. I still have not received a call back and everything has not been fixed. This is unacceptable given the fact these issues were present when I moved in and are still not resolved 4 weeks later.Read More about 4 weeks since move in, issues still not fixed
By: Lucas Crisanti Verified Resident
Hi Lucas, We're saddened to read that this has been your experience, and we're dedicated to making things better for you, however when we reference your history of maintenance requests we only see one that was made for your storage closet key, which was resolved. Please, at your earliest convenience, contact the office to submit the other maintenance requests, we would love the opportunity to improve your quality of life here. Hope to hear from you soon, The team at Rio Paradiso
They do a terrible job of maintenance on property for both public and personal spaces. Half the gym equipment is usually... broken, along with a bathroom that’s been broken for 3 months and still is. Doorway into gym broken several months. Taken at least 4 days to fix a drain leak in our kitchen in the apartment. Called, and they made it very clear our issue, which causes the kitchen to be unusable (sink, dishwasher, garbage disposal, all useless at the moment) was not an emergency or a care of theirs. And there is no weekend maintenance staff, so you better hope your stuff breaks during the business week, or you are even more screwed. But they don’t care. All great things to see after an 18% price hike on rent. Looks like they are really putting the money to good use. Read More about Maintenance- Terrible
By: Anonymous Verified Resident
We appreciate this feedback very much, however since you've submitted anonymously we're unable to reach out to you directly or reference your history of maintenance requests! We would love the opportunity to address these concerns and tackle these requests, and so if you could contact the office at your earliest convenience we would really appreciate it.
Hope to hear from you soon,
The team at Rio Paradiso
Great complex but apartment wasn't clean at move-in
My husband and I moved in a few months ago and I wanted to see how living here was before writing a review. Overall, we really... enjoy it. I have almost no complaints, but the two I have I feel are big ones. The apartment we moved into was NOT CLEAN when we moved in. There were fingerprints on the doors, some vents covered in black dust, wipe streaks all over the cabinets, grease on cabinets in kitchen, hair in the bath tub, and grossest of all, pet hair ALL OVER the apartment. I don't understand why residents are required to pay a $250 pet deposit and $50 a month for a pet when the apartment isn't professionally cleaned when they moved out. We had to vacuum the carpet 3 times and we bought our own carpet shampooer because the carpet was utterly filthy. I am allergic to cats and dogs and have had allergy trouble ever since moving in despite shampooing the carpets in every room. Please ensure your team is using the deposit and pent rental money to actually clean the apartments when residents move out. The entire apartment should be professionally cleaned and the carpets at least vacuumed and shampooed when residents turn over, if not replaced. This is one of the dirtiest apartments we've moved into.
Last issue, dog poop smell from trash cans wafts all over the pool area. Could we please get lids on the cans by the pet area so it doesn't stink so badly, especially in the summer?
Otherwise, maintenance and amenities are great, staff is courteous and professional, and grounds are manicured and kept clean. Also thankful that the pool and spa are kept very very clean. Big plus here.Read More about Great complex but apartment wasn't clean at move-in
By: Elizabeth Feliciano Verified Resident
Hello Elizabeth,
Thank you very much for your feedback. Please accept our apology, as we would never intend to give a poor quality apartment home. We look forward to using your feedback to help train our team better and learn from each and every encounter. If you are still in need of assistance, please give us a call or stop by the office. We would love to see you!
-Rio Paradiso Team
I want to be specific and clarify that the emergency maintenance crew is another story. There service and professionalism... is amazing. They responded quickly and solved my problem in no time at all. Daniel did a flawless job and everything is operating well. I’m very grateful to the emergency maintenance team. Read More about Emergency maintenance crew
By: Brittany Adair Verified Resident
Brittany,
Thank you for highlighting our emergency maintenance crew, they are truly a vital part of our hard-working team here! We can’t wait to see you again sometime around the community!
Thanks again for being a valued resident,
Rio Paradiso Team
I have lived at the complex for more than 2 years and have had ups and downs, but overall it has been a very nice place to... live. I really like the location and many aspects of the complex. It has just been unfortunate that the grounds have been under construction for quite some time; however, COVID-19 impacted this redesign effort greatly. I am looking forward to relocating to a different unit at the end of November and have signed a 15-month lease. I also am looking forward to the various construction projects to be completed.
In addition, the staff is really helpful and very nice. They have been great about addressing any concerns that have arisen and in a timely fashion. Read More about Great place to live in Tempe
By: Kevin Bilder Verified Resident
Hi Kevin,
Thank you for the honest and positive feedback! We look forward to many more months with you!
I have been at Rio Paradiso for abut a month and I love it! This is the best priced apartment I've found with so many benefits... (my studio is HUGE). First I love the location of being able to get right on the 202, by the light rail station, PHX Sky Harbor Airport, and closet to ASU. I love how accessible it is for my guests when they come over with parking right outside. My apartment had brand-new carpet and I was very pleased with that. I cannot wait to see the renovations once they are finished! It is noisy because of being right next to the airport and train but I don't mind it. I have a beautiful view of the freeway/Tempe. You cannot beat this place as I have been to 4 different apartments here in Arizona. The price, the space, the community... worth it. All staff have been so helpful especially during COVID-19. Shout-out to Eric, Lizzy, and maintenance for helping me have a smooth move-in. Read More about Awesome!
By: Paige Snyder Verified Resident
Hi Paige!
Thank you so much for the glowing review! We are thrilled to hear that you are loving your home at Rio Paradiso! We look forward to seeing you around again sometime soon!
Take care,
Rio Paradiso Team
Rio Paradiso is a nice apartment community conveniently located by the phoenix airport, 202 freeway, and easy access to... Tempe, Scottsdale, and Phoenix. The units have good floor plans and spacious design. The parking garage is a great amenity. The two pools are very nice and the gym is well equipped. The landscaping is maintained nicely. I enjoy living here and find the neighbors to be friendly and respectful.Read More about Rio Paradiso is a Great Community
By: Kevin Bilder Verified Resident
Source: Property Site
Posted On: 10/30/2019
Great Place to Stay
It's a nice place to live. In the middle of everything. I have my own parking space and it's pretty quiet.
There are college... kids here but hey, we've all been young once. My neighbor has some nice hardwoods compared to my carpet, but I'm not complaining I would think for the price, we would have walk in closets or more storage space one on patio .
Upon move in, my apartment was clean but my microwave door was hanging off. Lights need to be replaced over BBQ grille area behind rental office. Otherwise clean and affordable when compared to the others.Read More about Great Place to Stay
By: Lauren Woodson
Source: 3rd Party Review
Posted On: 9/28/2019
Very nice
A comfortable community
By: Yuanhao Tang
"Thank you, Yuanhao! We're so happy to hear you're enjoying your home."
