Plenty Mahalos/Thank you to the office staff for always giving and including our children, our little enjoys every little... gift, pool party and just a Hello from staff, you are All absolutely amazing and we appreciate all your hard work. Thank you. Read More about Back to school ?? back pack give away
By: Karen Nez Verified Resident
Hi Karen!
It’s so great to read this review, and it was so great to hang out with you and everyone else who came to our event! It was a blast, and we’d be thrilled to see you at of our other upcoming community events, so let us know in the office if there’s any kind of event you’d like to see us host!
Thank you so much!
The team at Paradise Falls
Everyone has been super helpful and fast ! Thank you so much everyone, great Job! ??
By: Brittney Morgan Verified Resident
Hi Brittney,
We're so grateful you took the time to leave us such a positive review! Thank you so much for your stellar rating and feedback! We hope to keep up the 5 star service going forward!
With gratitude,
The team at Paradise Falls
Hi there,
Thank you so much for the 5 stars! We’re so happy to give you the best possible experience, so if there’s anything you ever need please let us know!
Thank you,
The team at Paradise Falls
Plenty Mahalos to our Dynamic Maintenance crew again / we’re on first names basis now ????????Appreciate all that you do... even with our hot temperatures you’re always upbeat courteous informative kind friendly and fun to talk with????????????????????????????Much Aloha??????????????????????????????????????????????????????Read More about PFA ????????????????Maintenance crew
By: Karen Carrasco Verified Resident
Hi Karen!
It gives us so much joy to know that you’re enjoying your home here, and it so wonderful that you took the time to share a 5-star rating with us, what an honor! We take a lot of pride in giving you the best possible experience, so please keep reaching out whenever you need anything and we’ll be eager to help!
With much gratitude,
The team at Paradise Falls
After he left I had to correct myself I called him Clark it was Blake must me the heat??Plenty Mahalos for servicing our... stove burner and giving tips about the drip pans we learn something new everyday Really appreciate all that our Maintenance crew does for the residents ????????????????????????????????Read More about Maintenance ????Blake
By: Karen Carrasco Verified Resident
Hi Karen,
Thank you so much for posting and letting us know you are enjoying your home. We appreciate the 5-star rating and I will be sure to pass your positive feedback on to Blake!
Take care!
Thumbs up to our Maintenance crew - Mahalo to Ark 5/19/23 for replacing light fixture in the closet
Mahalo to Hector for... clearing out the condensation line 5/25/23 ????????????????????????????????Read More about Maintenance
By: Karen Carrasco Verified Resident
Hi Karen,
We're delighted to hear you're enjoying the community and we appreciate you taking the time to call out Ark and Hector! They really are an integral part of our team! Thanks so much for your 5-star review!
Thank you, Paradise Falls
Just HAVE to give Rigo a hundred thumbs up !!
Great job
Courteous
Professional
Respectful
By: JEFFREY PAXTON Verified Resident
Hi Jeffrey,
Thanks for leaving us a review! It's always great to hear how our residents are enjoying their community! We're happy to have you!
Thanks so much,
Paradise Falls
I just wanted to give a review for Rigo !!
He came by and took care of everything !!
Great job and Thank You !!
By: JEFFREY PAXTON Verified Resident
Hi Jeffrey!
Thank you so much for the generous rating, and for the kind words about Rigo! We’ll be sure to let them know that you’ve appreciated their help, and if there’s anything else we can do for you, we’re always happy to help!
Have a wonderful day!
The team at Paradise Falls
Hi Bogar,
We sincerely appreciate you taking the time to leave us a review, and it’s great to hear you had a good experience working with Victoria and Loren! If there is ever anything you need, don’t hesitate to reach out!
Thank you!
The Paradise Falls Team
I want to thank our maintenance staff, Mr.Arce, for being so considerate and helpful. The microwave in my apartment didn't... work for a few days, which caused a "meal crisis". I talked with Mr.Arce in the early morning about the inconvenience that was occurred to me, he was kind enough to come soon after and solve the problem. It shows that despite of the difficulties and challenges, our maintenance staffs are still trying their best to help the residents.Read More about Thanks for being considerate
By: Ping Rivera Verified Resident
Hello Ping,
Thank you for recognizing the hard work that our maintenance team does to have the apartments in good working order. While things break, we work to get them fixed ASAP! Thanks for being a valued member at Paradise Falls Apartments.
Please don't dismiss my feelings. You agent was rude and disrespectful. My coworker was on the line and herd how he spoke... to me. Why are we paying so much for rent to analyze or investigate a issue with your equipment. I work 40 plus hours and I am in school for legal studies. I don't have time to be a maintenance technician. Read More about Upset
By: Patria Ndozi Verified Resident
Hello Patria,
Thank you very much for your feedback. Please accept our apology, as we would never intend to make a resident or any member of the community feel as you felt. We look forward to using your feedback to help train our team better and learn from each and every encounter. If you are still in need of assistance, please give us a call at 602-482-9099 or stop by the office. We would love to see you!
I called today because my toilet was back up. The Weidner employee that came to my home was very disrespectful.
Tell me... if I had a plunger it would not have been an emergency. The amount of rent we pay and the service sucks. As long as you don't have a maintenance issue things are fine. I am so upset that I don't know what to do.
I have already made up my mind that I will not be renewing my lease . Customer Service these people do not have a clue about what customer service is. The person that came to my home was so rude. Read More about Rage !!
By: Patria Ndozi Verified Resident
Hi Patria,
We thank you for this feedback and for allowing us the opportunity to help in your time of need. We apologize if our associate's tone or intent was perceived as disrespectful, however it is typical in these situations that we will provide advice for how to avoid or minimize similar situations in the future. For example, we will sometimes teach residents how to turn off the water going to their toilet tank. We are always willing and eager to help in the case of an emergency, and if our residents know what steps to take before we arrive then it helps minimize damage to the unit and maximize your quality of life following the repair. We hope that we can continue to work with you to repair your perception of our community--if there's anything you need, please let us know.
Sincerely,
The team at Paradise Falls
I had an issue with my water temperature in my shower. It was very cold and not heating up. The maintenance guys came out... and fixed it right away. They had to come back a few days later and adjust the temperature. I am very pleased with the quick response.
Thank you!!Read More about Maintenance
By: Lisa Horvath Verified Resident
Hi Lisa,
Thank you for your feedback! We enjoy hearing that our maintenance staff is providing residents with exceptional customer service.
The location is ok , but the noise is high , maintenance staff are good .
Recently the community is not very good , People... are not picking up after their dogs !!Read More about Paradise they say
By: Anonymous Verified Resident
Hello, thank you for providing us some feedback! We would love to speak to you and learn how we can improve your experience. Please give us a call or email at [email protected], we would love to learn how we can better meet your expectations.
Rigo and Scott were extremely helpful today and replaced my washing machine very quickly.
By: Jordan Johnson Verified Resident
Hello Jordan,
Thank you for sharing your experience with Rigo and Scott! They are a HUGE asset to the team and I am glad to hear that they were able to resolve your work order!
I just want to give a BIG shout out to Rego and Scott for the outstanding job they did installing my new dish washer. They... men came out to inspect the old dish washer, took it apart and determined it needed to be replaced. Rego advised he will order a replacement and have it installed immediately. Sure enough, Rego kept his word. With in two days my dish washer was installed professionally by Rego and Scott. Thank you Rego and Scott for your professionalism and efficient service. Thank you for going above and beyond my expectations. Read More about Dish Washer Replacement
By: Gary Melendez Verified Resident
Hello Gary,
My name is Victoria and I am the new community director here at Paradise Falls Apartments and I wanted to personally thank you for taking time out of your day and provide us with such positive feedback. We understand your time is valuable and this is very much appreciated. Have a great day!
check more in parking, parked cars last for months, tired of not finding a second car!
By: Anonymous Verified Resident
Hello, thank you for taking a moment to share your experience at Paradise Falls. We are more than happy to discuss our parking policy as it relates to reserved and disabled permit spaces. Please reach out to us at (602)482-9099 if there is anything we can clarify; we are here to help.
Hi Kelly,
We are so grateful that you took the time to give Paradise Falls a review! Thank you so much for being an awesome part of our community!
Thank you,
The team at Paradise Falls.
I would like to say thanks to our maintenance crew especially Carlos for following up on all of my repair requests especially... installing a light on the top on the stairs for me in a timely manner.
i also would like to thank our Security patrol officer Jeff who always walks our area at night, says hello to me and asks me if I am okay.
Thanks for your hard work and your dedication.
Sincerely,
Erica DuransykRead More about Thanks
By: Erica Duransyk Verified Resident
Erica,
Thank you so much for providing your honest feedback! We value the experience that each resident has! Please continue to let us know how we can do better!
Paradise Falls Team
We love to stay here because close to the store, restaurants, very nice and clean place, quite, organized, quick response... if we call and ask for anything, very good peoples who work there, Thankyou for all the stuff, GBu guys abundantly Read More about About the apartment
By: Christina Resseger Verified Resident
Hi Christina,
We are thrilled to know you are loving your home here at Paradise Falls! A 5-star review is the best praise, we’re thrilled you took a moment to share your experience. Thank you for recognizing Julia, she is truly a vital part of our hard-working team here! See you around the community!
Thanks again for being a valued resident, Team at Paradise Falls
Hello ,Happy Holidays to all ,I wanted to take a moment and say how lucky and blessed I feel to live in Paradise Falls .I... have to mention starting from Merced .What a proffesional and courteous person always with such patience ,wow. Then we have Julie and Paula ,what wonderful and exceptional women ,and all with smile and poise ,ladies you truly are a ?? gem .Carlos ,well what can I say ,what a charming and such a hard worker .I have reached out numerous times and never have always made feel imported, valued ,and cared for .I am privileged to live surrounded by such a wonderful team of exceptional people .I truly thank you for such a daily ,wonderful time ,with all of you .thank you again .VivianRead More about Love it here
By: Vivian Rodriguez Verified Resident
Happy Holidays, Vivian!
Thank you so much for your kind review! We are thrilled to knowhow much you love your home!
I have only lived in Paradise Falls for a little over a month now, but I can say that in terms of community they are top... notch. All of the residents that I have met have been very friendly and welcoming. The staff of the property are all very kind and more than willing to help abs answer any question. All maintenance issues are handled very quickly with it usually being addressed the very next day. There is also an exterminator that comes every week so if you do have uninvited guests it is easy to deal with at no cost to you. Read More about Great Community
By: Anonymous Verified Resident
Thank you for this amazing review! We are thrilled to hear how much you love your home. Please let us know if you need anything.
This property is the best! The staff & maintenance is the most helpful & friendly. Would recommend this property to anyone.... Have no issues what so ever. Enjoy living here!!Read More about AWESOME Property
By: Raynetta Hughes Verified Resident
Thank you so much for your five-star review! That is the best praise! We are thrilled to know how much you love your home with us!
Julia and Paula are amazing. The staff go above and beyond to make all feel included and welcomed into this community. Maintenance... has been addressed in a very timely manner since living here, over 2 years. The only problem I've had to deal with a few times is lack of parking, though I've never had to park outside the complex.
Read More about Great place, excellent staff
By: Anonymous Verified Resident
Thank you so much for the positive feedback! These comments made our day, it's the highest compliment to hear that our residents feel welcomed. We appreciate you and are here for you!
I’ve been living at this Comunity for 2 years now and just sing my 3rd year lease. On my experience I haven’t had any complaint... at all. Julia, Merced and Carlos alway been very helpful. Thank you for helping me to upgrade my apartment from one to two bedrooms.Read More about 2 years and counting
By: Graciela Bustillos Verified Resident
Hey Graciela!
Thank you for being a long term and valued resident with us! We are so happy to have you stay apart of our community for another year. We look forward to hearing from you again soon!
Thanks so much for the review,
Paradise Falls Team
We would like to say thank you to Carlos who took the time to fix our refrigerator between the hours of 9;30 10pm on Sunday... the 26th of April. We appreciate the care the responsibility that he provided. Now are refrigerator is working like brand new.
Thank you !!!Read More about Maintenance
By: Hector & Maria Ramirez Verified Resident
Hello! We are so grateful for your time in dropping in your feedback and kind words. Thanks for sharing your review with us and the community. We are ecstatic to know that you enjoyed your experience, and we will make sure that Carlos gets the recognition he deserves. Thank you for your feedback!
Kind Regards,
Merced, Community Director
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