Anthony is fantastic and helped us renew our lease after we had problems logging in!
By: lalita Khalap Verified Resident
Source: Property Site
Posted On: 11/30/2024
Awesome Service!
Thank you Anthony!
By: Luisa Rodriguez Verified Resident
Hi Luisa,
We sincerely appreciate you taking the time to leave us a review, and it’s great to hear you had a good experience working with Anthony! If there is ever anything you need, don’t hesitate to reach out!
Thank you!
The noise of the air conditioning compressor is unbearable. I'm tired and fed up with this noise, they need to do something... about it. Not been sleeping, this noise incites suicideRead More about A/c
By: Cesar Alvarado Verified Resident
Hi Cesar,
We're sadden to hear your experience in your home has been anything less than stellar. We take your concerns seriously and want to resolve this as soon as possible. Please reach out to our office so we can help to resolve the concern of the noises coming from your AC.
The team at Bolero Apartment Homes
I am a resident that just freshly moved in! Although the start to finish process of moving can take a little time and some... back and forth communication needed, I was always helped by Bryana and the fellow leasing staff with any questions I had! So far our move has been nice! A nicely kept apartment for an affordable price and maintenance is happy to help with any issues that pop up!
Although I am a new tenant, I will come back part way through my lease to update my review if needed.Read More about New Move-In!
By: Virginia Sutton Verified Resident
Hi Virginia,
Thank you so much for the thoughtful review! It's messages like yours that we are always striving for! We are very proud of our team and we're so glad to hear Bryana has been there for you! Let us know if you ever need anything!
All the best,
-Bolero
I was a former tenant in 2017. Returned in 2023, Renewed my lease 2024. Very nice property! Quiet place to live! Property... Security! Friendly Staff! Knowledgeable maintenance & skilled! Clean, clean, clean! Rental payment options (with approval through FLEX-PAY program). This amazing program also reports on time payments to credit bureau. Increasing your credit score with every month paid. Read More about Best Place To Live!
By: Michelle Lombardo Verified Resident
Hey Michelle,
It’s so kind of you to leave us a review! We appreciate the 5 star feedback!
Thank you so much and welcome back!
Hi Darwis,
A 5-star rating always puts a smile on our faces, so thank you for brightening our day a bit! We hope to continue providing the same level of service you have come to expect from us!
Take care,
The team at Bolero Apartment Homes
Hi Alexander,
Thank you for your superb rating of our community! We work hard daily to provide a welcoming environment for all, and we're happy to hear it is noticed.
Thanks again,
The team at Bolero
LET ME START BY SAYING THE STAFF IS AMAZING!!! BRI IN THE FRONT OFFICE HAS BEEN AMAZING MAKING SURE ANY LITTLE THING WE NEEDED... HAS BEEN DONE. SHE IS KIND AND CARING AND ALWAYS ATTENTIVE TO HER RESIDENTS.
NOW FOR THE AMENITIES - One of the gyms is never open making the Brio side have to walk to the other side of the property which is not convenient. The pools no longer have BBQ grills so we have to travel to friends or family houses to use those items. The club house that was up and running years ago when my parents lived here is never open. years ago they had breakfast and coffee when parents were waiting for the school buses on the Brio side. I would love to see the property return to it's original state soon.
We are also sold as a gated community but the gates are never closed so that sense of security isn't real either.
overall it is a nice place However some key points are failing at this time. Read More about NEW RESIDENT
By: Brittani Rogers Verified Resident
Hi Brittani,
Thank you for your honest and detailed review. It’s great to hear that you’re enjoying your overall experience at Bolero! We’re always open to suggestions for improvements around our community, and we appreciate your valuable feedback.
Thank you,
-Bolero
Hi Esther,
Thank you for your review! It's fantastic to hear you have had a great experience living at our community. If there's ever anything you need, don't hesitate to let us know.
Many thanks,
The team at Bolero Apartment Homes
Valeria helped me with the application process she explained everything step by step. She even explained how to pay my rent... on the resident app. Much easier than the website. Thank you Valeria!Read More about Bolero
By: David Lucio Verified Resident
Hello David,
Thank you for the review! We're always here to help address things quickly and efficiently, and we're glad to hear Valeria has been able to assist you!
Thanks so much,
-Bolero
Great customer service already willing to help and great service very satisfied resident
By: Rosalba Gastelum Verified Resident
Hi Rosalba!
5-star reviews are always such an honor; thank you for the review! We want to be sure to keep up the 5-star service, so don't hesitate to let us know if you ever need anything!
Thanks so much,
Bolero Apartments
Apartment was good value, good location. some of the neighbors were a little loud sometimes and it took a while to get it... addressed. Also, the trash at the dumpsters were constantly out of control, maybe increase number of times trash emptied. also, it would be nice to fine people who put mattresses and other furniture that doesn't fit as part of their move out fee by using cameras or something. overall, apartment was nice. there was a dirty wall and i tried to clean the wall, but the paint rubbed off and i was charged to repaint. oh well.
MarkRead More about bolero review
By: Mark Dickson Verified Resident
Hi Mark,
We greatly appreciate your feedback and wish you the best of luck with your new home!
Thank you for being a valued resident.
Seems like the office is always bugging. They constantly try and tell me what to do. I pay rent here. Why do the office keeps... coming in my house. These last minute emails then the next day they just want to come in my house. Can I get a 24 hour notice. What's wrong with the office. Just know I will not renew my lease next year.Read More about Horrible apartments
By: Deandre Thomas Verified Resident
Hi Deandre!
We thank you for taking the time to give us this feedback, however without further context it's difficult to know how best to improve your experience! If there's anything we can do to address your concerns then please feel free to call our office at your earliest convenience; we're eager to help!
Hope to hear from you!
I put in a maintenance request and it was done the next day. Thank you for the quick response.
By: Emmanuel Gyimah Verified Resident
Hi Emmanuel!
Thank you so much for the 5-star rating, it really means the world to us, and we want to keep doing anything we can to give you the best experience possible! Whenever you have any concerns that need to be addressed or questions that need to be answered, please reach out, we’re always eager to help, and we look forward to seeing you around in the meantime!
Have a wonderful day,
The team at Bolero
Valeria helped me with downloading the app to pay my rent.
By: Gabriel Carrillo Parra Verified Resident
Hi Gabriel,
We’re delighted to see that we made a positive impression on you! Thank you for your review of 5 stars; we truly appreciate it!
Thanks so much,
-Bolero Team
As a long time resident it was a relief that my
leaking water heater was replaced quickly and professionally. The old... water heater had several issues during the removal, but they were handled easily. Oscar and Anthony were great. They even got a carpet cleaner for the closet where it was stored, same day. Thank you!
Read More about Water Heater Replacement - Great job!
By: Clay Verified Resident
Hello Clay,
Thank you very much for your feedback. We’re always here to help and we’re very happy to hear that your water heater concerns were all taken care of! Don’t hesitate to let us know if we can ever assist with anything in the future!
Thank you
-Bolero
Ive had nothing but great experiences , i will like to give a BIG shout out to Bela , she helped us so much & she is so sweet..... i would recommend Bolero Apartments to anyone ??Read More about Love Bolero’s Apartments
By: Stephanie Rey Verified Resident
Hi Stephanie!
Thank you so much for the generous rating, and for the kind words about Bela! We’ll be sure to let them know that you’ve appreciated their help, and if there’s anything else we can do to make your experience here even better then please let us know, we’re always happy to hear from you!
Have a wonderful day!
The team at Bolero
Hi Juvencio!
This is so nice, thank you so much! We can’t begin to express how much this sort of feedback means to us, we’re always amazed by the generosity and kindness of our residents and you’re no exception! Please let us know if there’s anything you need from us and we’ll do everything we can to keep giving you a 5-star experience!
Have a lovely day!
The team at Bolero
I like my place so far. And Bela was such a good help. She really took her time helping me with everything. Thank you Bela
By: Princess Waritay Verified Resident
Hi Princess!
Thank you so much for the generous rating, and for the kind words about Bela! We’ll be sure to let them know that you’ve appreciated their help, and if there’s anything else we can do to make your experience here even better then please let us know, we’re always happy to hear from you!
Have a wonderful day!
The team at Bolero
Jessica just helped me with my renewal, the staff here is always wonderful!
By: Brandon Lopez Verified Resident
Hi Brandon!
Thank you so much for the generous rating, and for the kind words about our staff! We’ll be sure to let them know that you’ve appreciated their help, and if there’s anything else we can do to make your experience here even better then please let us know, we’re always happy to hear from you!
Have a wonderful day!
The team at Bolero
Let’s jus say Bela was awesome she broke down everything to me to the point wish I could give her 10 stars
By: Brenda Wallace Verified Resident
Hi Brenda!
Thank you so much for the generous rating, and for the kind words about Bela! We’ll be sure to let them know that you’ve appreciated their help, and if there’s anything else we can do to make your experience here even better then please let us know, we’re always happy to hear from you!
Have a wonderful day!
The team at Bolero
Office staff was friendly and very helpful! Absolutely love the property and especially love how clean they keep their pools!
By: Abree Verified Resident
Hi Abree,
This is so nice to see! We're always appreciative when someone takes the time out of their day to drop us a review. It warms our hearts and lets us know we are doing a good job; thank you!
All the best,
The Bolero Team
Had a Great Move In experience, Bryana from front office was very helpful.
By: Zuriah Dominguez Verified Resident
Hi Zuriah,
We’re so happy to hear you had a memorable experience working with Bryana! Thank you for taking the time to leave us a review; we sincerely appreciate it!
Thank you, Team Bolero
FRONT GATE ALWAYS BROKEN!!! There are people walking the grounds all night and its all because that gate isn't fixed! There... is no reason I shouldn't feel safe in MY OWN HOME! A women was right outside my apt for TWO HOURS just walking back and forth and then placed something on my patio, THIS IS RIDICULOUS. We've been here over a year and the gate is STILL broken!Read More about UNSAFE
By: Flor Verified Resident
Hi Flor,
We're unable to find someone in our system by your name, and we would like to reach out directly to ask further questions about this incident. Please feel free to contact our Customer Experience Team by visiting bit.ly/weidnercustomerservice, we would be happy to help, and for any current residents who witness any suspicious or criminal activity, we ask that they contact the office and the police immediately.
Hope to hear from you soon,
The team at Bolero
Bela made me feel at home. All my questions were answered and plenty of additional information.
By: Jose Arce Sr Verified Resident
We’re always so thrilled to get a 5-star rating, it never fails to make our day, thank you so much! If there’s anything we can do for you, please let us know!
Thank you,
Bolero Apartment Homes
Unprofessional staff rude staff crowded parking spaces other residence parking underneath the cover with no parking pass... and staff members do nothing about it. Other Residence with the parking pass are not able to park near their complex because staff won’t do anything Read More about Don’t move in here
By: Anonymous Verified Resident
We apologize that your time with us has been anything short of perfect, and we would like further context on what went wrong and how we can approve. Since you've submitted anonymously we're unable to reach out directly, and so if you wouldn't mind reaching out to our Customer Experience Team at bit.ly/weidnercustomerservice to give us some more details, we would very much appreciate it.
Hope to hear from you soon,
The team at Bolero
There is always LOUD music playing near building 11 !!!!!!
MAKE IT STOP
By: Anonymous Verified Resident
We appreciate you for taking the time to voice your concerns, however since you've submitted anonymously we're unable to reach out to you directly or to reference your history of noise complaints. Without knowing where you're located in the building, and therefore where the loud music is coming from, we're unable to help you. If you could submit an official noise complaint through our office so that we can work with you more directly, we would very much appreciate it!
Hope to hear from you soon,
The team at Bolero
Rent is getting hire, staff is unprofessional, rules are getting ridiculous with putting our possessions on our patios!
By: Anonymous Verified Resident
We appreciate you taking the time to leave a review, but since you've posted anonymously we're unable to reach out to you directly to discuss your concerns! We really do value your experience here, so please feel free to contact us in the office and we will field all of your questions and concerns with care and professionalism.
Hope to hear from you soon,
The team at Bolero
So very pleased with choosing Bolero as my home. For starters the leasing team was super friendly and helpful, thank you... Darcy for making it super easy process on my move in date because I had to work that evening. My apartment is perfect the tub is my favorite part and the size of my apartment is perfect I feel very safe and comfortable. Thank you bolero and team!Read More about Perfect
By: Kat Valle Verified Resident
Thank you for taking a moment to recognize Darcy! We appreciate you Kat :)
Hi Martin,
Thank you so much for your four-star review! We are so happy to have you as a part of our community. Our entire team is delighted to know you are enjoying your home!
Take care, The Bolero Team
This place is horrible. My roof was leaking for 2months was told until Monday nobody came until days later. They don’t have... staff or maintenance to answer anything. It smells like crap all the time and you can barley contact anyone in the office. Read More about Don’t live here
By: Raynita Yellowhair Verified Resident
Not posting
Hi Raynita,
Thank you for taking a moment to share your experience at Bolero community. We are more than happy to discuss our work order Policy. Please reach out to us if there is anything we can clarify; we are here to help.
I have lived at Bollero for almost 2 years everytime i have had a problem or complained about something the front office... has taken care of it right away I love living at Bollero THANK YOU GUY'SRead More about Office staff
By: Eugene Chavez Verified Resident
Hi Eugene,
Thank you so much for your five-star review, it is truly the best praise! The entire team feels overjoyed to know that they are succeeding in their goal of providing five-star service to our valued residents!
I have lived here almost two years now the only complaint I have is about the grass area behind the office when I moved... in the grass was nice and green now it's dirt and mudd the landscaping company doesn't take care of it that's the only area I have to take my dog even the getto apartments have grass all year round ,Please Bollero Manager can u guys do something about the grass area that's the only place we have to take our dogs Thank you very muchRead More about Grass
By: Eugene Chavez Verified Resident
Thank you Eugene, we will use your feedback to continue to better our community!
I would like to give kudos to my maintenance person, Luis! My replacement of my mirrored closet door was completed quickly... and works even better than the last one. Luis was very kind and respectful. I work from home and he did not disrupt any of my ongoing activities. Than you so much, Luis.
Rachel M.Read More about Prompt Maintenance
By: Rachel Molina Verified Resident
Rachel,
Thank you for taking a moment to shout-out Luis! He is a vital part of our hard working team here, so it is awesome to hear he provided some five-star service. Enjoy the new door!
Take Care,
Bolero Team
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